MTA to provide more honest stats about subway service with new digital dashboard

Posted On Mon, September 25, 2017 By

Posted On Mon, September 25, 2017 By In Policy, Transportation

Photo courtesy of Roman Kruglov on Flickr

While your train will probably still be delayed and overcrowded, the reasons behind your slow commute may soon become clearer. The Metropolitan Transportation Authority managers will present statistics to the agency’s board on Monday that reflect the rider’s experience, rather than MTA staff. As the Daily News reported, the MTA will unveil a digital dashboard that informs strap-hangers how much longer than usual they will wait for a train and how many minutes are spent on delayed trains. Plus, the new service will provide a tally of major incidents.

nyc subway, countdown clock
The countdown clock at Brooklyn’s Lormier Street, photo via Wikimedia

Instead of trying to figure out the MTA’s complex lingo, the new stats will be available through a user-friendly dashboard. The page will provide an overview of the transit system as a whole as well as its day-to-day operations. Statistics for a single subway line or a comparison of several lines will also be accessible.

MTA board member, Andrew Albert, told the Daily News said, “If they are going to start producing indicators that show what the rider is experiencing, that can only be considered a great thing. The old [stats] were more attuned to what management was experiencing, versus what riders are experiencing.”

Although the dashboard might give commuters slightly more of a peace of mind, commuters will still most likely face delays and disruptions in train service. As 6sqft covered last month, city workers missed 17,143 hours of work because of transit delays and malfunctions.  The Independent Budget Office found that New Yorkers employed by the city are on track to miss more than 26,000 hours of work for the entire year, up nearly 30 percent from previous years.

[Via NY Daily News]

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