Between 2017 and 2021, New Yorkers called 311 nearly one million times to report a lack of heat in their homes. During that same time, the city's Department of Housing Preservation and Development issued only 21,610 heat violations to landlords, according to a new report from NYC Comptroller Brad Lander's office. The report found interventions by the city, including violations and emergency repairs, are effective in addressing heat complaints, but "too often fails to apply them."
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