MTA ‘deeply apologizes’ for announcing N train tunnel closure via Twitter

Posted On Wed, August 1, 2018 By

Posted On Wed, August 1, 2018 By In Transportation

Photo via Wiki Commons

The Metropolitan Transportation Authority on Monday morning began work on the N, R and D line tunnels running in Brooklyn from 36th Street to 59th Street, causing massive delays. But the agency never told rush-hour commuters, who checked the MTA’s website to find it labeled it as “good service” on the yellow lines. Only after about an hour of frustrated tweets directed at the MTA did the agency announce the long-term structural project, via Twitter.

According to the MTA, the year-long plan will repair and replace steel, concrete and tunnel lighting in the express tunnel between Sunset Park’s 59th and 36th Street stations. The N train will run local between those stations in both directions.

But with no signage posted and no updates made to the MTA website or app, commuters were left waiting in stations. One commuter, Jack Szwergold, posted a photo on Twitter of a blue construction barrier blocking the N track and asked: “WTF is this?”

The agency responded by explaining the blue wall “reduces the need to perform ‘flagging’ which slows trains down.”

“We deeply apologize for our significant errors today and know that we need to do better,” a statement read from the MTA’s @NYCTSubway account. “We are working through our policies and procedures to ensure this does not happen again.”

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